Privacy Policy

Hot & Cold, a Growith company, is operated by GROWITH LLC (“Growith,” “Hot & Cold,” “we,” “us,” or “our”), with its principal working office at 8600 Freeport Pkwy, Ste 130, Irving, TX 75063.

We value your trust and are committed to protecting your personal information. This Privacy Policy (“Policy”) describes how we collect, use, and share information when you engage with Hot & Cold’s digital solutions, website, and related platforms (collectively, the “Services”).

By using our Services, you consent to this Policy. If you do not agree, please discontinue use of our Services.

Information We Collect

1. Business & Contact Information - Name, business name, phone number, email, and business address.
2. Account Information - Login credentials, user preferences, and communication settings.
3. Billing Information - Payment method, billing address, and transaction records related to your service subscription.
4. Call & Conversation Data - Recordings, transcripts, or summaries generated by Hot & Cold’s AI systems when interacting with your customers.
5. Usage Data - Activity logs, order frequency, messaging performance metrics, and AI engagement patterns.
6. Technical Data - Device type, IP address, operating system, browser type, cookies, and API usage data.
7. Third-Party Data - Information obtained from integrations with other platforms such as POS systems, CRMs, payment providers, or marketplace connections integrated with Hot & Cold.

How We Use Your Information

We use collected information to:

• Deliver, maintain, and improve our digital and AI-powered beverage and dessert shop management Services.
• Personalize experiences and provide data-driven insights for your business.
• Communicate about updates, promotions, or customer inquiries.
• Analyze platform usage to improve features and product performance.
• Prevent fraudulent activity and ensure data security.
• Fulfill legal and regulatory obligations.

All AI data and call recordings are processed in accordance with applicable data privacy regulations.

How We Share Your Information

We may share your data with:

• Service Providers & Partners - To support service delivery, hosting, analytics, and payment processing.
• Integrations & Third Parties - When you connect your Hot & Cold account to other systems (e.g., POS, payment processors, marketing tools, or marketplace integrations).
• Legal or Regulatory Authorities - When required by law or valid legal request.
• Business Transfers - In case of mergers, acquisitions, or reorganization within the Growith group.

We do not sell personal or business information. Aggregated, non-identifiable data may be used for product improvement or market insights.

Data Security

We employ administrative, physical, and technical safeguards to protect your data. However, no online system can guarantee absolute security.

Your Rights

Depending on applicable laws, you may have the right to:

• Request access, correction, or deletion of your data.
• Request data portability.
• Withdraw consent or opt out of targeted communications.

To exercise these rights, contact xxxx

Policy Updates

We may modify this Policy periodically. The “Effective Date” reflects the most recent version. Continued use of our Services indicates acceptance of the updated Policy.

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